FAQ

How do I get a free quote?
There are two ways to get a free quote. The first and quickest is to fill out the quick quote form to your left. We'll contact you shortly after to discuss it. The second way is to call our toll free number and ask one of our friendly customer service reps. We have live representatives standing by 24-hours a day during the week to answer your phone call.

How long will it take to receive my quote?
In some cases as quickly as 15 minutes. With more difficult projects we will call you and let you know we received your information and will get it back to you within twenty-four hours.

Who are your translators?
Our translators are professionas with years of experience in the industry. They are educated linguists who have either studied to become a translator/interpreter or have the relative education and the experience combination to be considered a highly qualified professional. Rest assured that our translators are some of the most talented in the industry.

Where are your translators located?
Our translators are located around the world, but the vast majority are located in Canada, the United States and Europe. We work closely with our translators to ensure the high quality of our work you receive. When there is a need for localization in a particular market we will match our clients with translators in their particular country of localization.

Why use a human translator versus a machine translator (software)?
When you use a human translator over a machine translator you assure yourself that your document will be correct and consistent. Our translator will ensure that the content is consistent with your project’s target language.

What if I’m not satisfied with the work that was done for me?
The first thing you should do is contact our office and let us know exactly what you did not like about the service. We’ll work with you to correct the situation and make you a long-term business client. We win our clients through our after-sale service; let us show you the “Fast-French-Translations Difference”.

Why do you ask how my translation document will be used?
When you order our translation service we will always ask you what the purpose of the translated document will be. This allows us to determine the rate, type of translation needed as well as the most qualified translator to complete your project. It also allows us to ask follow-up questions that will help the translator complete your project correctly the first time and avoid any mistakes.

What is a certified translator/Interpreter?
The American Translators Association (ATANET.org) describes it best this way: “One whose interpretation or translation competence has been tested....” Certificates of language proficiency or credentials for foreign-language correspondents or teachers, for example, are not translating and interpreting credentials, even if translating or interpreting was included in the test. However, what most people want to know is that you will do a good job and if you can be trusted to complete the work efficiently. The majority of our translators are freelancers that have received certification in their particular language of specialization, so you can feel confident you'll receive quality.

What is machine translation?
Machine translation refers to automated translation performed with a software program without the assistance of a human translator.

Does your service employ machine translation?
NO. We only employ human translation. A machine can not translate material contextually, it takes the words and changes them to the literal translation, so to a native reader, sentences become undecipherable. Some less scrupulous services employ machine translation and then have an editor recheck the work which doesn’t do much for the translated materials reliability and consistency.

Can you provide same-day service?
Definitely!!! We thrive on being able to help you with any project and any deadline! Try us by calling us 24-hours.

What is the difference between a language translator and an interpreter?
A translator works with a document and translates from one language to another through written text, an interpreter orally translates between two speakers who speak different languages.

How many languages do you support?
We translate and interpret in 100 plus languages and dialects.

Will your company sign a Non-Disclosure Agreement?
Yes. We will sign an NDA and have our translator sign it as well.

Why should I pay for translation when I can get it free on the Internet?
If you want your translated document to be professional, accurate and consistent you will not get it free on the Internet.

How is your translated document delivered?
We can deliver it in a variety of formats. Most clients prefer to receive a Word document attached by email. However, other forms of delivery are fax, PDF, Illustrator, and other desktop publishing programs.

How do you charge for translation?
Our translation rates are based on your document’s word count as well as the type of translation service needed. Rates may vary if your document is a business letter versus a legal document. A legal translation of a real estate purchase requires more specialized knowledge than a translation for a wedding speech.

Is there a cost difference in having something translated into a foreign language from English compared to translating from a foreign language into English?
Yes. There are many more native English speaking translators available than native translators from other countries which means that having something translated from a foreign language into English is less expensive as there is a larger pool to draw from.

How long will it take to receive my translation?
It depends on length of your document as well as type of translation. In our case our average translation takes about 3 days with an average of about 1000-2000 words per day. We also offer a rush service for your translated documents if you’re pressed for time in receiving them.

Can we certify and notarize translations?
Yes we can. Many official documents need to be certified and notarized by a qualified, licensed, notary public provided we are in possession of original documents.

How do I pay for my translation?
We accept cash, credit card, PayPal, and wire transfers.